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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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vcaston
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Solved!

Officejet Pro 8715 Scan to email gets "general error"

HP Recommended
Officejet Pro 8715
macOS 10.14 Mojave

My Officejet Pro 8715 gets a "general error" message when I try to scan to email, even though I can scan from my computer and print.

 

Mac OS 10.14 (Mojave)

 

I have checked the settings on the EWS and they are all correct and test fine.

I have tried resetting the network settings on the machine and the security.

I have tried removing the cartridges and unplugging the power cord from the printer and from the wall.

I have reinstalled the latest driver and rebooted my computer.

NOTHING WORKS.

 

3 REPLIES 3
B_Will
Level 6
587 577 37 54
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HP Recommended

Try turning off the security.

I have a 8715 and scan a lot to email without a problem.

The email I send to is in the Email Address Book, and I do not have any security.

Also see this post, it may help.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-Pro-8710-General-Error-unable... 

vcaston
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I went to the EWS site and turned off the SSL/TLS option and that seems to have done the trick.

 

Many, many, MANY thanks!

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B_Will
Level 6
587 577 37 54
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HP Recommended

Your Welcome.

Glad to be of help.

Have a Happy

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