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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-25-2019 03:15 AM

HP Recommended
Product: Laser Jet Pro MFP M181fw
Operating System: Microsoft Windows 10 (64-bit)

I need to scan supermarket receipts which are about 3 inches wide and could be a few feet long. I could of course scan them in 11 inch lengths on the glass and then join them but that is far too time consuming to be useful.

 

I was hoping to use the document feeder of my M181fw to scan them in one go.  I set the feeder to the minimum width and place the receipt on it and hit the scan button. It looks like it is working, pulling the receipt all the way through without issue and making all the usual sounds like when scanning A4 documents, just taking longer because of the extra length.

 

However despite that the scan is failing. I randomly get one of two outcomes.

1. It replies with 'General Failure' and produces no results

2. It produces just one page with the last few inches of the receipt.

 

I am using the HP Scan and Capture app.

I have tried both photo and document scan.  I set it to 'Entire scan area' and 'use document feeder if loaded'

 

What am I doing wrong and how can I correct it?

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