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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-01-2020 01:36 PM

HP Recommended
Product: HP OfficeJet 4658
Operating System: Microsoft Windows 10 (64-bit)

I had this problem previously and uninstalling the drivers and related software fixes it for just one print, but the second time I print after reinstalling the drivers the problem comes back.

 

There is no option whatsoever anywhere on the computer to change the colour. Not in word or printer settings. I cannot find a single colour option in printer preferences or control panel, nothing in advanced settings either.

 

The firmware is up to date already. All the drivers have been reinstalled multiple times.

 

It will only print in colour if I print a test page directly from the printer.

 

This is my previous post: Whilst the solution works, it is only temporary and works for just one print. This is extremely frustrating, can I have some help please I would really really appreciate a solution.

https://h30434.www3.hp.com/t5/Inkjet-Printing/My-HP-OfficeJet-4658-will-not-print-in-colour-from-my/...

 

Many thanks

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