• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-16-2020 10:12 AM - edited ‎01-16-2020 10:14 AM

HP Recommended
Product: HP Officejet 150 Mobile All-in-One Printer
Operating System: macOS 10.13 High Sierra

Hello, I am using a HP Officejet 150 Mobile All-in-One printer. I use only HP ink. This printer was working fine until I was urged to change the color cartridge. After doing so, I received an Ink Cartridge Problem message. It indicated there was a problem with the black ink cartridge. That cartridge is almost full and did not need changing. I spent a whole afternoon going through all trouble shooting advice including installing drivers, cleaning, etc. I still receive the error message. It will not print At All. How can it be  fine one second and be broke the next? I really need help with this as I am at my wits end. Also, there is no way to talk to a real live person, and the virtual assistant was of no real use to me. A solution to my problem would be greatly appreciated. Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.