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‎01-23-2020 06:14 AM

HP Recommended
Product: Elitebook G6
Operating System: Microsoft Windows 10 (64-bit)

I'd like to warn all of you when buying the last generation (G6) of Elitebooks with a privacy screen (SureView) option. The privacy screen does not work properly. It is basically "stuck in privacy mode" forever, with narrow viewing angles at all times.

 

While the HP website advertises that it can be disabled using the f2 button, in reality nothing happens except for the brightness going up or down. The viewing angle always remains the same (extremely narrow). This requires you to constantly adapt the orientation of the lid to your position and makes it impossible to look at the screen with more than one person. Even when sitting exactly in front of the screen, brightness must be set really high to be able to read everything properly.

 

This failure has so far only been encountered with the newer "6th generation" Elitebooks (735 G6/ 745 G6/ 840 G6/ 830 G6/ x360 1040 G6). It has been reported several times on the forum (see links below) but HP has not yet responded or admitted the issue. Unbelievable how HP is actually still selling this "Sure View" screen as a paid option, while in reality it is a downgrade in every way. To make matters worse, I posted this message yesterday and the day before on this forum and they got removed each time - without notice. The old link still exists, but the content is no longer accessible. This time, I'll take a screenshot of my post and repost it immediately when removed again.

 

More people with the same issue, never addressed.:

- https://h30434.www3.hp.com/t5/Business-Notebooks/Screen-Narrow-Viewing-Angle-on-HP-EliteBook-840-G6/... 

- https://h30434.www3.hp.com/t5/Business-Notebooks/Elitebook-x360-1040-G6-privacy-screen-not-working/m... 

- https://h30434.www3.hp.com/t5/Business-Notebooks/Privacy-screen-has-a-terrible-viewing-angle-even-wh... 

- https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Extremely-narrow-viewing-angle/m-p/73... 

- https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-EliteBook-735-G6-Sureview-always-o... 

- https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/SureView-doesn-t-work-does-the-laptop... 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.