Printing Errors or Lights & Stuck Print Jobs

I've previously asked this question before in this thread: https://h30434.www3.hp.com/t5/Inkjet-Printing/Printing-preferences-error-message-protection-fault/m-... 

The very final piece of advice posted on 10-16-2018 10:46 AM helped to sort out the issues I was experiencing. 

However, this time, it's not helping. 

I am getting the error message: 

So I followed the instructions per the final advice on the previous thread linked above as per ‎10-16-2018 10:46 AM .  This has not resolved the issue.  

I now am receiving this additional message when I click to try and change my preferences: 

I have lost the ability to be able to: 

a) Print in colour 

b) Do double-sided printing 

This make and model of printer allows both of the above, but for some reason these options aren't available to me like they used to be.  The options appear to be limited.  These are now the BASIC options I have (which are different from what I had available to me before:

NO OPTION FOR COLOUR PRINTING!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHEN I SELECT 'PRINTER PROPERTIES' THIS HAPPENS...: 

When I try to access the printer properties from a Word doc instead, this happens: 

 AND I GET NO OPTION FOR COLOUR PRINTING!  

My options seem to have changed and don't look the same as before.  

How do I get back my ability to select colour printing and double-sided printing (without having to hand-feed it manually...) and also get rid of this error message once and for all.  Deleting everything and starting again has not worked.  Something else must be disrupting things.  HELP