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‎01-26-2020 03:07 PM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am using Windows 10 Enterprise and a HP Envy 5540 printer.

Since a few days, I am not able to print anymore in color and double sided. The color Cartridge is new with HP Instant Ink and and printing a test page can print in color.

It looks like a problem between Windows 10 and HP printer. I can reproduce the problem easily in Powerpoint, Word, or Adobe Reader.

I reinstalled the HP software but this did not solve the problem. Can anyone help me resolving this issue?

Thanks for the support

Who Me Too'd this topic
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