• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-30-2020 04:02 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

We are getting this error message :

"Catridge problem

One or more cartridges are missing or damaged.

Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer"

 

1) we  removed cartridges one by one to see which one was faulty. Nothing changed. Same error message.

 

2)we inserted new cartridges.Nothing changed. Same error message.

 

3)we unplugged the machine from the wall outlet for a minute.Nothing changed. Same error message.

 

4)we updated the firmware to the latest version.

 

we cannot print anything, not even the test pages.

also before and after the new cartridges, the estimated supply levels are down, like empty..

its not able to read the ink levels correctly.

 

Smart app tells us that a cartridge is missing.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.