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‎02-02-2020 08:46 AM

HP Recommended
Product: HP301

Hi

How can I get a defective genuine HP 301 black cartridge replaced. I've been through all the steps on the support pages, aligned printheads, cleaned printheads multiple times automatically and manually using the instructions on the support pages  etc, yet since I put a brand new, genuine HP black cartridge in to replace an exhausted genuine HP black cartridge, the prints have horizontal lines of missing ink and the diagnostics and alignment pages are printing with lines of missing ink. Have wasted ink in my colour cartridge and multiple sheets of paper, and am very frustrated that there is no option in support to claim for faulty cartridges, since the printer was working fine until we put the cartridge in, in exactly the way we always have, and clearly the problem lies with a faulty HP cartridge.

 

Thanks

Helen

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