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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5052
Mac OS X 10.10 Yosemite

So, my HP Envy 5052 all in one printer was unresponsive the other day. I tried unplugging it and plugging it back in, and the loading screen comes up, but it only loads two dots and then does nothing past that. I have left it for hours in that spot and it never moves past the first two loading dots. I have heard that I should try and take out the ink cartridges but I cannot get to them because they are off to the side of the printer, under a plastic bit. If anyone has any tips on how to fix this, that would be wonderful! 🙂

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