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‎03-14-2020 04:26 AM

HP Recommended
Product: HP Envy 6220
Operating System: Microsoft Windows 10 (64-bit)

When I go to scan my printer says connecting then the screen starts flashing all icons on and off with no action. I have to hold down the power button to reset every time.

 

This does not happen all the time but I would say over 50% of the time. 

 

It happens both when I select scan on the printer and also when I use the HP smart app on my PC. I  have tried it wireless and via USB also

 

I've updated the software and it still happens. Any ideas would be appreciated

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