Printing Errors or Lights & Stuck Print Jobs
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Hi!
On 12.3.2020 we bought a HP-Envy 5032 printer. We installed the HP Smart program and was able to print wireless.
Two days later appearently Windows updated itself and we could not print anymore, not wireless, not with USB cable.
We get an error message in the right bottom corner for instance when we try to print a pdf document from HP Smart program:
Strangely, we can print out the reports from HP Smart and also, if we try to print from our cellphones (android), we can print wireless.
I have done the root "things" that you mention in every post, in other words, removed the printer, removed all the drivers and programs and restarted the computer and started all from scratch by installing everything again, but nothing helps. I have started to believe that there is something wrong with the drivers for the printer, something that doesnt work now with this newer version of Windows 10.
Now I also tried to make a new account on the computer and install the printer via that account but it works as before, nothing prints out. Worst printer I have ever owned 😞
