• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 7740
Chrome OS

I replaced my third party printer cartridges (with the same type) and am now getting the following error showing for all 4 cartridges on the HP 7740: "remove and reinstall the indicated cartridge making sure it is correctly installed"

 
The cartridges are: https://www.amazon.com/gp/product/B07RGHHX1C IKONG Compatible Ink Cartridge Replacement for HP 952XL 952 XL Use with OfficeJet Pro 8710 8720 8740 8730 7740 8210 8715 8216 8725 8702 Printer 5-Pack. 
 
I was previously using this cartridge successfully and this problem only appeared after replacing the cartridges. 
 
According to https://www.amazon.com/ask/questions/asin/B07RGHHX1C/2 you can ignore this error and press Hide. However, when I try to print, the error comes up again, and nothing prints. The printer web page lists "cartridge failure". 
 
I recently updated the firmware to the 2020-02-10 build for our printer and I'm wondering if this could be causing the issue.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.