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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-28-2020 07:23 AM

HP Recommended
Product: HP Envy 5010
Operating System: Android 8.0 Oreo and older

I have a HP Envy and set up a Smart Task to save to GDrive in the Android HP Smart app

However even if I use PDF or JPG (the app clearly states non-ocr) when I scan the image is not a PDF or JPG but an Google Docs file with my scanned imaged poorly OCRd.

I am not sure how or where this OCR is happening. As far as I know the HP 5010 does not even support OCR

I tried exactly the same on a different Android phone and different printer, and all scans get OCRd to Google Docs format on Gdrive. In the same Smart task the PDF or JPG gets uploaded to OneDrive in the correct format. And sent to email fine.

There seems to be an issue with GDrive or HPs interface to GDrive.

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