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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-03-2020 08:46 AM

HP Recommended
Product: hp 61
Operating System: Microsoft Windows 8.1 (64-bit)

I bought this cartridge at my local Walmart 9/12/19 and installed it.  It printed maybe 50 pages (of the expected 190) before becoming unusable (prints blank pages).  Walmart will not take it back because it's been opened (and because it's been longer than 90 days as well).  HP Sales said Tech Support can help me, but I'm unable to contact Tech Support (their support website is poorly designed--if there is a way to contact them I can't locate it).  Has anyone been able to get HP to replace a defective cartridge that wasn't bought from them?  I did all of the software attempts to fix it and nothing worked (the Ink Level in the HP software says about 1/3 left).  I have since replaced the cartridge with another one and that one works perfectly.

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