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04-05-2020 06:31 AM
Please can someone help.
I keep getting the above error messages. I can turn off the power and then it will start and print one item, but when I try to print again I get one of the above error messages. It states that the printer was not shut down correctly or there is an issue with the cartridges or system.
I have been run a cartridge clean, tried the HP App to find the error, removed and inserted the cartridges (both have plenty of ink left in them), and powered off/shutdown correctly and tried taking out the lead etc so I am not sure if there is anything else I can try. The printer doesn't get heavy usage but is used regularly enough to not dry up as i am on the 50 pages a month HP Ink package.
Any suggestions would be appreciated as it is getting very frustrating!