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04-10-2020 12:33 AM
I am in graduate school, and have many assignments to complete. I have difficulty studying class documents online, so I must print them out in order to study them. For the last two days, my HP Envy Photo 7155 has been unable to print my homework assignments. The printer display reads: "Remove and reinstall the indicated cartridge, making sure it is correctly installed." I have tried all of the below fixes:
(1) I cleaned the cartridges and the metal connector points inside the printer.
(2) I removed and reinserted the cartridges.
(3) I reset the printer.
(4) I checked for new printer updates; my firmware is updated.
(5) I downloaded and ran the HP Print and Scan Doctor.
(6) I troubleshooted with the HP Smart application.
(7) I turned off the printer, unplugged it, and pressed down on the power button for ten seconds.
(8) I tried getting help from a virtual agent
(9) I reported my problem to HP and received a case number (5046508348)
My last Windows 10 update was the February 25, 2020-KB4538156 Cumulative Update for .NET Framework 3.5, 4.7.2 and 4.8. The update does not seem to have affected my HP Envy printer or the 64XL black cartridge.
My main problem lies in the time I have lost troubleshooting HP products. Over the past few years, I have invested many hours of my personal time trying to fix recurrent HP ink problems. The problems are chronic, and appear to be deeply ingrained within HP's business model. It would appear that HP either will not--or cannot--adapt a better business model. As troubleshooting HP ink products is grossly time-prohibitive, my Envy Photo 7155 will be the last HP printer I buy.