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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-04-2020 07:37 AM

HP Recommended
Product: Envy 5030 Inkjet
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an issue with my Envy 5030 since two weeks ago: it's always printing blank, even though it created a sound of "proper" printing while doing so.

 

What I have done so far (with no success):

  • I have checked the ink levels, both black and colour, and found no issue (at least half of cartridge) is available. 
  • Checked that the black and color cartridge is HP 304 (I live in Germany).
  • Network connection is working fine - the printer can communicate with my laptop and received the order to print.
  • Software update on the printer is also the latest. 
  • Tried to install and re-install HP Smart as the printer app, as recommended here https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...
  • Clicked "Clean Page Smears" in printer's "Tools", but it's still printing blank
  • Clicked "Print Quality Report", printing but still blank
  • Clicked "Clean Cartridges", it was cleaning something inside, tried printing the report but still blank. Went into 2nd level cleaning, still blank.

I look forward to your recommendation on this issue - I really need the printer for my work matters. The printer is barely 1 year old and I have never experienced such issue with my other HP printer. 

 

Best,

Samuel

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