• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-11-2020 12:33 PM

HP Recommended
Product: OfficeJet Pro 6970
Operating System: macOS 10.15 Catalina

I am trying to print pages for my planner (A5 size paper). I've been printing these for over a year with the same computer and printer. After doing a OS update, I could no longer pint double sided. Did some reading and it sounded like it had to do with not having a 64bit driver which the new operating systems require, so I downloaded the HP Smart App like suggested and it will now print double-sided, but not on A5 sized paper. I get this message: "The Two-Sided option, Long-edge binding, is not available when the destination paper size is set to A5 Borderless."

 

It makes no sense that something I was able to do last week with the same printer and computer is no longer possible. Do I need to change a setting somewhere? Why would it no longer let you do something with only a certain size paper? I'm pretty good with technology, but I've tried it a bunch of different ways and nothing seems to work, and I'm really sick of wasting paper and ink trying to figure it out.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.