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‎05-14-2020 10:25 AM

HP Recommended
Product: OfficeJet 8740
Operating System: Microsoft Windows 10 (64-bit)

When using MS Word to print a document, I am not able to print by WiFi Direct because the printer is listed as "Offline". WiFi Direct on the printer has been switched on. From my laptop (Lenovo Yoga 730), I went to my wireless connections and selected the WiFi Direct printer connection (DIRECT-DE-HP....). Then I returned to MS Word and selected the WiFi direct printer. But when the printer is selected, it is listed as offline and the document will not print.

 

I have turned off and on the printer and laptop. I have made numerous attempts to disconnect and reconnect to the WiFi printer. When I select the active printer through Windows, it shows document in the queue and the status column is blank. The printer works fine when using a wired connection and a regular wifi connection.

 

Any ideas?

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