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‎05-16-2020 06:10 AM

HP Recommended
Product: HP Notebook 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I recently bought a new battery for my laptop but it isn't charging. It is showing the message "0% charging, plugged in" even after 6 hours of its charge. I have tried many of the options to fix this problem  -

1. Checked the battery status at HP support application

2. Completed the component test under UEFI hardware diagnostics 

3. Completed The famous Hard reset procedure 

4. Checked my AC adapter under component test

5. Updated the BIOS

All are working fine.

I am really stuck at this point because of the covid-19 lockdown I cant even search for the nearby hp store. My studies are really getting affected.

Can anyone from this community suggest me what shall i do next ?

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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