• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-20-2020 07:17 AM - edited ‎05-20-2020 07:19 AM

HP Recommended
Product: HP Envy 5000 series
Operating System: Microsoft Windows 10 (32-bit)

My color ink works perfectly, my black ink is skipping lines and not printing completely. My HP app recognizes it as full and ready to go. I tried to clean it off with a cotton swab and bottled water and it made it a little better but not fully. I tried to use the "clean cartridge" setting on my computer and the "second clean" and it did not help. I have instant ink and they said my ink is all set and won't let me order a new cartridge. I unplugged and plugged back in the printer, ran test pages and nothing is saying any error messages. I disconnected the printer form my computer and then connected it again and nothing changed. I think the problem is with the cartridge but I don't know what to do. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.