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‎06-02-2020 11:39 AM

HP Recommended
Product: HP Photosmart 6520
Operating System: macOS 10.13 High Sierra

My hp Photosmart 6520 has worked well since 2012.  We have been printing from a Mac, iPhone, and a Windows 10 computer.  However, when I changed ink cartridges, the black ink does not print.  I have cleaned the printhead, aligned, and turned off and on.  The diagnostic page prints in black and the other colors are fine.

What could have changed?  Any help is appreciated.

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