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‎06-03-2020 06:10 AM

HP Recommended
Product: Pavilion 14-n55sa
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion Model 14-n055sa connected via wireless to an HP Envy 4527 printer.  It will not print in colour.  It is running the latest version of Windows 10 Home plus all the latest updates.

 

I have tried every solution posted in both the Microsoft forum and the HP forum.  This includes:

 

- Uninstalling and reinstalling the the printer driver, both the HP and Windows versions.  I followed the instructions to run printui.exe /s and removed the HP printer folder at the same time and removed all HP printer related software.

 

- Reinstalling Windows cleanly.

 

- Running Windows printer troubleshooter.

 

- Running HP Print and Scan Doctor.

 

Nothing works.  When I print a test page from after reinstalling the drivers it comes out ok.  However, when I print from an application it only prints in greyscale and the colour option is not shown in printer properties.

 

I had this problem on another PC and resolved it by following the various posts online.  However, nothing has worked with this laptop.

 

I'm getting desperate!  Can anyone help me please?

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