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‎06-11-2020 05:45 AM

HP Recommended
Product: laserjet pro m15w
Operating System: Microsoft Windows 10 (64-bit)

Hi I just got a new laserjet pro m15w, installed it with some hiccups, printed a config report while connected to my laptop through usb, all seems fine. It says connected, to the correct network. Trouble stars when I want to print over wifi: the pdf-file I want to print seems to be sent to the printer but then i get a message saying "printer in error state" and it just doesn't do anything. I've installed all the suggested software, from HP Smart to PrintDoctor and all that, and it just sends me around in circles without resolving the issue, being that I can't seem to print without being connected through usb.

I've had a few pinters in my life but this installation process is really cumbersome, I've been trying to get it to work since yesterday (!) and I'm wondering why it is so complicated. With the USB cables all works flawlessly, but without it just does nothing. The HP smart, the installation software and the HP print doctor all suggest several solutions, uninstall, reinstall, reboot router, rebotr pc and all that, but nothing seems to make it happen. Any suggestions wouldbe greatly appreciated!

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