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‎06-20-2020 07:10 AM

HP Recommended
Product: Envy 6055
Operating System: macOS 10.15 Catalina

I have just opened up a brand new Envy 6055 printer and the printer tray does not close. If I lift the printer up and manually guide the tray in so it does close, it says there is no paper loaded. I have tried loading 5, 10, 25, 50 sheets of clean, well arraged paper and I have the same issues. 

 

This seems to be an issue with the shape of the tray not fitting correctly into the main printer housing. 

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