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‎07-09-2020 11:39 AM

HP Recommended
Product: Officejey 8720
Operating System: macOS 10.15 Catalina

My 8720 is frequently printing a blurry first page of a print job. Looking through the forums I see this problem has been identified as an incompatibility between a new firmware version (WMP1CN1919BR) of the printer and the printhead (from 2018). The solution seems to be a replacement printhead. It appears the warranty has expired on my printer so how do I go about getting the replacement printhead?

I have already made sure that all updates are installed on both my printer and computer and have reset the printing system on the computer.

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