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‎07-15-2020 03:26 PM

HP Recommended
Product: Dell Inspiron 17 5000
Operating System: Microsoft Windows 10 (64-bit)

My new Envy 6055 printer will not go to sleep.  I have verified through the administrator setup that the timeout is set to 5 minutes.  I have performed the steps that I have found in this forum for this problem, including updating the firmware and plugged the printer in directly to a power outlet without using a power strip.  It still stays awake 24/7.  What else should I try?

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