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‎07-23-2020 03:45 AM - edited ‎07-23-2020 03:46 AM

HP Recommended
Product: HP Envy 4525
Operating System: Microsoft Windows 10 (64-bit)

My printer is showing up "ink cartridge problem"  though I was not having any issues with the color ink beforehand. It says remove and reinstall the indicated cartridge  though when I have done this the error persists. I am using HP cartridges I've tried turning it off and unplugging then turning back on again but error still there. Any suggestions please?

I receive this message after printing 1 page.

I am pretty sure that this is not a "cartridge problem", I need only to open slighty the cartridge door (and close it) and the printer can print as normal. This is very annoying I had to open/close tha cartridge door after each print (also after taking a copy). This is happening only this week. I bought the printer on 05 january 2019!!!!

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