• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-23-2020 03:45 AM - edited ‎07-23-2020 03:46 AM

HP Recommended
Product: HP Envy 4525
Operating System: Microsoft Windows 10 (64-bit)

My printer is showing up "ink cartridge problem"  though I was not having any issues with the color ink beforehand. It says remove and reinstall the indicated cartridge  though when I have done this the error persists. I am using HP cartridges I've tried turning it off and unplugging then turning back on again but error still there. Any suggestions please?

I receive this message after printing 1 page.

I am pretty sure that this is not a "cartridge problem", I need only to open slighty the cartridge door (and close it) and the printer can print as normal. This is very annoying I had to open/close tha cartridge door after each print (also after taking a copy). This is happening only this week. I bought the printer on 05 january 2019!!!!

1 person had the same question
1 REPLY 1

‎07-26-2020 02:16 AM

HP Recommended

Hi @rolandvl

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.