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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-26-2020 07:21 PM

HP Recommended
Product: Officejet 7500A Wide Format e- All-in One
Operating System: macOS 10.14 Mojave

Hi there! 

 

I'm struggling to resolve the following issues with my printer: 

  • Ink System Failure (Error: 0xc19a0042) ("Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Turn power off, then on again.")
  • Carriage Jam ("Open the print-carriage access door, clear the jam, and then touch OK to continue")
  • Cartridge Problem. ("The following ink cartridges appear to be missing or damaged.")

There is currently no paper jammed. I've made sure to check the front, top and back of this printer. All the ink cartridges are securely pushed in. I've unplugged and turned off the printer several times along with all the instructions provided above, but nothing seems to be working. My warranty also ended in 2012, so i'm unable to get any kind of support! Can anyone help me out?

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