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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Photosmart 6520
Microsoft Windows 10 (32-bit)

Brand new ink cartridge, will not print black, prints a light gray but no black, I cleaned the printer head with alc and now it works even worse, not even printing the light gray. When I print a test page it prints the black words "Test page" and all the info but where black inc should be it is blank, I don't understand how gray works and black doesnt

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