• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-24-2020 08:07 AM

HP Recommended
Product: HP deskjet 2540

Hi all, Im desperate for some help this issue is driving me insane! been trying for hours to fix it.

 

I have a genuine HP ink cartridge in my printer, its Relatively new and has good level of ink left in it. Black is also at a good level.

 

When i try to print something in colour it only prints Blue, Pink and purple tones. I can seem to successfully print anything with with green, yellow or orange colours in it, they come out as blue pinks or purples or are completely missing!

 

Ive been through the every process in the HP printer assistant possible multiple times to try and fix this including:

-Aligning the ink cartidges

-Cleaning the ink cartidges

- Cleaning the printer

-Printing a paper quality test page

I also then used HP support adviser and:

- Created a new ip proxy?

-used HP smart

im sure there was more things i tried but i cant remember 

 

But nothing seems to have worked, when i print diagnostic pages yellow colours are completely missing.

 

Im starting to wonder if i have a faulty ink cartridge without any yellow?

Can someone help me please, do i need to return it to HP for a replacement? i bought it from a local supermarket and no longer have the receipt .

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.