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‎10-31-2020 08:19 AM - edited ‎10-31-2020 08:41 AM

HP Recommended
Product: Color Laserjet Pro M254nw
Operating System: Microsoft Windows 7 (64-bit)

I am based in Portugal so the default paper size should be A4 but when I set the printer up it defaulted to letter (as in USA). I know I can change on the printer preferences but in the general tab on printer properties, it shows  paper available as letter so whenever I try to print A4 I get a paper mismatch error message and I have to click OK on the printer to use the A4 paper installed. 

 

The paper guides in the paper tray show that A4 paper is loaded but I need to change the default in properties to A4 or at least add A4 to the paper available. 

 

It is clearly a software problem but I cannot find any solution online

 

David  

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