11-03-2020 03:53 PM
My printer had a message on its screen saying that there was a software update available, so I decided to update it. Once it had finished updating, the system rebooted as usual. However, after about 10 seconds of the printer being on, an error appeared reading: "79 Service Error, Turn off then on." The printer automatically rebooted, but the problem still remained. Now the printer is stuck in a boot loop and continues to display the error. I was able to do a cold reset, which appeared to resolve the issue, but as soon as I connected the printer to my local network again and attempted to print a document, the error returned. It continues to be stuck in a boot loop even after I manually cycle it off/on and clear the print queue. I am guessing the new update is the cause. Is there a way to go back to the previous version? Or is it a different problem? Thanks!