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‎11-18-2020 04:45 PM

HP Recommended
Product: Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

The printer started printing blank pages. I figured the cartridge(s) had run out. I had 2 brand new, unopened cartridges that exactly match the empty one(s), so I  installed them. When I tried to print, I got the error on the tiny touchsreen on the front of the printer,  "the indicated cartridges are not intended." That puzzled me because the new cartridges are excactly the same brand(HP) and type (black 63XL, color Tri-color 63).

 

I took out the cartridges and instaledl them again; turn the printer OFF then ON; pull the power cable and put it back; try print with a single cartridge.  Nothing helped. I think the error occured once before after I stopped using the HP ink replacement plan. But this is different because both the old cartridges and the new ones were and are brand new.

 

I see a ton of problems here for the same error message. I tried a couple of them but none worked. I hope someone here has a solution.

 

TIA for any suggestions.
FredFrog.

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