• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-24-2020 08:27 PM

HP Recommended
Product: Envy 6000
Operating System: Microsoft Windows 10 (64-bit)

This is a newly purchased and installed printer.

I go through setting it up, and get one or two prints out of it, and then it reports as being offline.  Printer has blue status light and wifi light on control panel as blue.  It is no longer accessible through the network to any windows or hp troubleshooting software.

On the printer itself, it will not respond to the control panel "i" button nor the off switch on the back of the printer.

The only way that I can clear it is to disconnect from power and reconnect.  But, it only operates for a few minutes before this happens again.

 

Daniel
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.