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HP Recommended
Envy 4520
Microsoft Windows 10 (64-bit)

My Envy 4520 auto prints everything in monochrome unless it is printed directly from the hp app.

It will not print color from photoshop, the web, or cricut design space.

I am wasting a lot of expensive paper and a lot of expensive ink trying to fix this.

 

When I go into the app, the default settings are monochrome, and I have to change them. I turned off "let app change printing preferences" but it does not stay saved.

130246367_222037556210674_6722150594536636488_n.png

 

When I try to print in photoshop, there is no option other than black and white.

130027150_1117639282002026_4558353727306444387_n.png

 

When I go into printer settings, there is nothing to change color settings.

130303026_414294086283055_4359598235165970243_n.png

 

I have uninstalled all of the drivers, restarted the pc and printer, redownloaded the drivers, and none of this has changed.

 

Help please.

 
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