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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 7855
Microsoft Windows 10 (64-bit)

My printer stopped printing a week ago. It is a  HP 7855 all-in-one. When I go into settings my printer is listed but now as Scan Only “ do not delete”.   I tried uninstalling and reinstalling, but the printer is no longer found where you uninstall programs in the control center. I can only uninstall in settings.  I tried HP Scan Doctor, who told me I needed drivers which were downloaded and installed, but still not working.  Printer was uninstalled and reinstalled again, still no printing.

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