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‎12-15-2020 01:24 PM

HP Recommended
Product: HP OfficeJet Pro 8710

HP OfficeJet Pro 8710 - About 2 wks ago i lost the capability to send documents to my printer via @hpeprint.com

When I send a doc I get the standard email back - ePrint Job Received. Only issue is the document never makes it to my printer.

 

I have gone thru all the HP support suggestions - reboot printer, reboot router, firmware updates, check my firewall setting on router, etc. Printer is online and I can print wireless from my PC at home.

 

When i checked Web Services I got the following error:

 

"The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later."

 

Per support suggestions, I have removed Web Services on the printer.

I have tried to add back the Web Services and I'm now getting the same error:

 

"The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later."

 

An suggestions would be greatly appreciated.

 

Regards

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