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‎12-16-2020 01:43 PM

HP Recommended
Product: Envy 7855
Operating System: Microsoft Windows 10 (64-bit)

I have a really nice Envy 7855 printer that I LOVED that just one day, almost a year ago, STOPPED printing. There is no error or the only error is it was not turned off correctly from us unplugging it since it wound stop making noises otherwise. When you try to print, it just makes noise and nothing happens. It then says printer busy. I wondered if we did not do the windows 10 update so I did that.  It can scan documents but not make copies or print.  I have spent hours with the virtual Agent and it is like talking in circles.  I really miss the good old days when you  could talk to a human.  Help please

 

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