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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎12-18-2020 08:37 AM - edited ‎12-18-2020 08:55 AM

HP Recommended
Product: HP officejet pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Im getting the cartridge error message: "One or more cartridges appear to be damaged. Remove them and replace with new cartridges" (photo below).Ketzilla_0-1608305623510.jpeg

 

 
hp-new-cartridge-problem-error.jpg

Tried a reset, but now upon powering on the printer the above message appears, and the cartridge is stuck on the right, and will not move to the left upon opening the front cover. I cannot access the front menu either. 

My cartridges I had replaced, but cannot understand why im getting this error - I believe i have the latest firmware also to bypass the dynamic security i read about.

 

Please help, as the printer is only 3-4 years old!

regards

 

 

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