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‎12-24-2020 10:20 AM

HP Recommended
Product: HP Officejet 4630

I have looked all over for a solution. My printer is an Officejet 4630. I needed black ink so I researched what ink it needed and I bought the 61 black in cartridge like it said to do. When I went to install it, it told me that it was not compatible. So I did ALL the troubleshooting that I found (taking out and putting it back in, resetting the printer multiple ways, cleaning the printer, etc.) It didn't work. I saw that it might need the firmware updated so that's what I wanted to try next, but my printer is literally stuck on the "Incompatible ink cartridge" error message even if I take the cartridge out. I have reset the printer a dozen times, but it won't go away and I can't connect my phone to the printer to update it because of that. How do I get rid of the error message?

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