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‎01-05-2021 07:36 PM

HP Recommended
Product: HP OfficeJet Pro 6968

Hello,

My printer is not working. First it says I have a paper jam, but there is no paper jam. I have gone through all the steps of clearing a paper jam, and there is no jammed paper. I also get Printer Failure messages 0x6100004a. I have already tried turning printer on and off multiple times; unplugging the printer from the back and then from the outlet while the printer is turned on; I have tried running the diagnostics program. Nothing is working. Printer was working fine until I unplugged and moved it across the room a couple of days ago. Ever since I plugged it back in it hasn't worked. 

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