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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-05-2021 09:36 PM

HP Recommended
Product: Officejet Pro 8028
Operating System: Microsoft Windows 10 (64-bit)

Our HP Officejet Pro 8028 printer gave an error code "Printing is unavailable because the indicated cartridges are defective".  The arrow pointed at the magenta cartridge.  We ordered from Walmart.com a genuine HP magenta ink cartridge and installed it as directed.  The printer still gives the same error message.  I performed a reset to factory settings and it still gives the same message.  We are unable to use the printer?  

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