• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-06-2021 12:39 PM

HP Recommended
Product: HP Deskjet 2050
Operating System: Other

Starting last week, whenever I go to print I receive error messages like the following:

 

"HPDM.framework” will damage your computer

"pde.plugin" will damage your computer

"commandtohp.filter" will damage your computer

 

There are tons of different names in "quotes" telling me that it could be a malware issue.


I've tried connecting to VA on support.

I've tried calling to talk to a real person. 

I've tried the endless suggestions in the support group (uninstalling/reinstalling the printer, updating MAC OS software, etc. etc.) and NONE of them are working.

 

This printer has worked flawlessly and I don't understand why this is such a problem to print a simple document.

 

I'm tired of wasting time on this issue. Please help. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.