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‎01-18-2021 05:49 AM

HP Recommended
Product: HP Envy Pro 6420
Operating System: macOS 10.15 Catalina

Hi,

I recently purchased HP Envy Pro 6420

I was able to correctly configure it and print in my WiFi Network environment.

The problem is that, randomly, the printers stop responding, even if I push the power button.

All I have to do is disconnect the cable and then reconnect, as reported in the following solution, but this is just a workaround (NOT a solution for me)

https://support.hp.com/us-en/document/c06611176

I have upgraded to the last FW: VASPLSPP1N001.2049A.00

Product Number: 5SE45B

The printer works both on 2.4-5 Ghz

Any idea on this?

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