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‎02-09-2021 02:30 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

since several days my printer (HP Envy 5020 - Windows 10 - Version 20H2) provides only blank pages, as long as the print job is not initiated in the HP Smart App. When the print ist initiated in the HP Smart App everything is fine, black and white print as well as coloured one. When the print is initiated in any other program (Word, PDF, whatsoever) the printer is only producing blank paper. Since the Smart App currently allows the print of pdf files only, I can merely print pdf and this only via the app and not straight from the pdf program itself, the latter also creates blank pages only.

I have already de- and reinstalled the printer incl. the driver and I ran several check tools (HP Print and Scan Doctor etc.) without any help or improvement.

 

I would emphatically appreciate any help or advice!

 

Cheers

Klaus

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