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‎03-22-2021 03:10 AM - edited ‎03-22-2021 04:31 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: macOS 10.15 Catalina

We upgraded our router yesterday, so we now have a new wifi network.

In the past, when the wifi network has been changed, all I've done is to connect the new router to the printer using the Network Wizard, but nearly all of the Setup options on the printer menu, including Network Wizard, are showing as "locked by the administrator, or person who set it up".  I've no idea how this happened, and no idea how to unlock it.

 

Not sure how relevant the configuration of the MacBook is - I also use the printer from my iPhone.

 

Help, please?

 

Thanks in advance.

 

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