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‎03-31-2021 02:48 PM

HP Recommended
Product: Color Laserjet Pro MFP M180nw
Operating System: macOS 10.13 High Sierra

After 2 years of working flawlessly, my MFP M180nw is suddenly acting strangely. 

 

Issues:

- Constantly reinitializing & power-cycling on its own

- Constantly losing connection, then reconnecting to HP Utility software (Mac) 

- Occasionally giving me a "79 Error" message on the printer dsplay (instructing me to turn off, then turn on again) 

 

Attempted troubleshooting thus far (no success):

- followed recommended instructions to remove cartridges, unplug power cable, reconnect to wall outlet (not power strip), then replace cartridges -- did not help

- Downloaded and installed updated firmware -- did not help 

- Removed ethernet cable (network-connected here, *not* USB or wireless) and re-plugged -- did not help 

 

Can someone please assist me? Thanks.

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